Refund & Return Policy

Welcome to Jacqueline Adams Antiques. We value your trust and want you to be fully satisfied with your purchase. Below is our policy on returns, refunds, and exchanges.

1. Return Eligibility

• To be eligible for a return, items must be in the same condition you received them — undamaged, unaltered, and with all original packaging (if applicable).

• Please include proof of purchase (sales receipt or order confirmation) when returning an item.

• For antiques and delicate items, please inspect your purchase carefully upon delivery. Not all items may qualify for return due to their fragile or one-of-a-kind nature; eligibility will be assessed on a case-by-case basis.

2. Return Timeframe

• You may return most items within 30 days of delivery for a refund or store credit.

• After 30 days, we may offer a partial refund or store credit, depending on the item and its condition — please contact us to discuss.

3. How to Start a Return

• Contact our customer service team via email at [your support email] with your order number and reason for return.

• Once your request is approved, we will provide you with a Return Authorization (RA) number and instructions on how to ship the item back to us.

• Please do not send the item back without having received return approval.

4. Return Shipping Costs

• Unless the item was damaged or mis-described, customers are responsible for the return shipping costs.

• We recommend using a tracked shipping method to ensure the item arrives safely — for fragile antiques, insurance is strongly advised.

• If the return is due to an error on our part (e.g. wrong or damaged item), we will cover the return shipping.

5. Refund Process

• Once we receive and inspect the returned item, we will notify you by email whether your refund is approved.

• If approved, your refund will be processed within 7–10 business days, and we will credit the original payment method.

• Please note: the time it takes for the refund to show in your account depends on your bank or payment provider.

6. Exchanges & Store Credit

• Instead of a refund, you may choose to exchange the item (if another item is available) or receive store credit.

• Store credit does not expire and can be used toward future purchases on our site.

7. Non-Returnable Items

Some items may not be eligible for return, including:

• Items that have been modified, repaired, or altered after delivery

• Items not in their original condition (unless damaged in transit)

• Custom or specially restored antiques

8. Damaged or Incorrect Items

• If your item arrives damaged or isn’t what you ordered, please notify us within 5 days of delivery.

• Provide photographs of the item and packaging so we can assess the damage.

• We will either offer a replacement (if available), a full refund, or store credit.

9. Restocking Fees

• In most cases, we do not charge a restocking fee; however, for large or high-value items, we reserve the right to charge a restocking fee (e.g., 10–20%) if the item is returned in a non-resalable condition.

• Any restocking fee will be clearly communicated and agreed upon before you ship the return.

10. Policy Updates

• Jacqueline Adams Antiques reserves the right to update or modify this Refund & Return Policy at any time.

• If we make significant changes, we will note the “Last Updated” date at the top of the policy page.

Tips for Implementation

• Make sure to link this Refund & Return Policy prominently on your website: add a link in the footer, on product pages, and in the checkout flow. (TermsFeed)

• Use simple, friendly language so customers can easily understand the conditions. (Ryder Website)

• Train your customer service team so they fully understand the policy and can handle return requests consistently. (Zoho)